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Return, Exchange, Modification & Cancellation

Returns & Exchanges

We do not accept returns or exchanges, unless the item arrives damaged during shipping.

If this happens, please contact us on the same day you receive your order via:

 

Please include your order number and clear photos of the damaged item and packaging.

  • If the item is in stock, we’ll send a replacement.
  • If it was the last piece, we’ll issue a refund.
  • Important: Claims made after the day of delivery cannot be accepted.
  • Important: We are not responsible for damages caused after the order has been received.


Order Modifications

  • Changes to your order (adding or removing items) are only possible before dispatch.
  • Once the order has been dispatched, we cannot make any modifications.


Order Cancellations

  • You may cancel your order only while it is still processing and hasn’t been dispatched.
  • Once dispatched, cancellation is no longer possible.
  • Important: Any order cancelled after dispatch will result in the customer’s account being flagged and denied access to the Cash on Delivery (COD) payment option for future purchases.